{"xsrfToken":"1d9b86eb80367234bea1f5be169b8a319338ab21_lout","branding":{"id":"4","key":"bs","name":"BART Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/5","theme":{"headerBGColor":"#a20e00","headerLinkColor":"#ffffff","headerLinkHoverColor":"#c71a0a","headerLinkHoverBGColor":"#c71a0a","headerBadgeColor":"#c71a0a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/fab8f0ae-f9d8-4f54-8d38-a93745a24641/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MmI0ZmJkOS05ZTBkLTQ0MDQtOTA0NS04NTJiZjYyYjg5ZTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZhYjhmMGFlLWY5ZDgtNGY1NC04ZDM4LWE5Mzc0NWEyNDY0MSI6WyJyZWFkIl19LCJleHAiOjE3MTM0ODcwNDIsIm5iZiI6MTcxMzQ4NjQ0Mn0.P2aAY418Xd992cZmZOf076YCoHlr6Gy6461T5BQfxCs&client=62b4fbd9-9e0d-4404-9045-852bf62b89e4&mode=fit","logoId":"fab8f0ae-f9d8-4f54-8d38-a93745a24641","isLogoAvailable":true,"helpCenterTitle":"Welcome to the BART Help Center","sharedPortalName":"BART Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the BART Help Center","sharedPortalName":"BART Help Center","localeDisplayName":"English (United States)"},"en-AU":{"localeDisplayName":"English (Australia)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#a20e00","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"4","key":"bs","projectId":10117,"serviceDeskId":4,"name":"BART Support","description":"<p>Welcome! You can raise a BART Support Request using the following options.</p>\n<p>Please be sure to check out our <a href=\"https://kb.bartapp.net/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Knowledgebase</a></p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"37","name":"Accounts and Billing","descriptionHtml":"","callToAction":"Accounts and Billing","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10797,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10797","groups":[8],"key":""},{"id":"27","name":"General Support","descriptionHtml":"","callToAction":"General Support","introHtml":"<p>Need help getting set up, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10781,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10781","groups":[8],"key":""},{"id":"41","name":"Qualifications","descriptionHtml":"","callToAction":"Qualifications","introHtml":"<p>Need a new qualification added - fill out the form below and we will be in touch.</p>","icon":10773,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10773","groups":[8],"key":""},{"id":"29","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"<p>Something not working like it should, report your findings here.</p>","icon":10806,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10806","groups":[8],"key":""},{"id":"40","name":"Request an SD Card","descriptionHtml":"<p>The BART Dashboard may be run on a Raspberry Pi. Please complete all the fields and we will configure and post your SD Card to automate the Dashboard. When displaying the Dashboard, a Dashboard BART Account is required. This will ensure that the data is continually refreshed.</p>","callToAction":"Request an SD Card","introHtml":"<p>Request an SD Card for your Dashboard</p>","icon":10805,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10805","groups":[8],"key":""},{"id":"30","name":"Request Permanent Deletion","descriptionHtml":"<p>Please fill in the form below to request permanent deletion of your personally identifiable information. Please note is irreversible and will affect your ability to login and receive messaging.</p>","callToAction":"Request Permanent Deletion","introHtml":"<p>Request permanent deletion of you personally identifiable information.</p>","icon":10810,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10810","groups":[8],"key":""},{"id":"33","name":"Suggest a New Feature","descriptionHtml":"","callToAction":"Suggest a New Feature","introHtml":"<p>Got an idea? Share it here.</p>","icon":10796,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10796","groups":[8],"key":""},{"id":"35","name":"BART Support Request","descriptionHtml":"","callToAction":"BART Support Request","introHtml":"<p>BART Support Request</p>","icon":10811,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10811","groups":[],"key":""},{"id":"31","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10788,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10788","groups":[],"key":""},{"id":"59","name":"Phone Issues","descriptionHtml":"","callToAction":"Phone Issues","introHtml":"<p>Test Review for Phone Issues</p>","icon":10798,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10798","groups":[],"key":""},{"id":"34","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10800,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10800","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[27,29,37,40,41,33,30]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"745c234b-42b9-39ae-af91-c1fe2055e457","appLinkName":"System Confluence","appLinkUrl":"https://emergdev.atlassian.net/wiki","spaceKey":"BK","spaceName":"BART Knowledgebase","spaceUrl":"https://emergdev.atlassian.net/wiki/spaces/BK","isServer":false},"labels":[],"projectKey":"BS","serviceDeskId":4,"kbLinkDomainURLs":["https://emergdev.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BS","userLanguageHeader":"Support Message","userLanguageMessageWiki":"<p>For support requests relating to NSW RFS ACTIV please contact the RFS ICT Service Desk by emailing <a href=\"mailto:servicedesk@rfs.nsw.gov.au\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">servicedesk@rfs.nsw.gov.au</a></p>","defaultLanguageHeader":"Support Message","defaultLanguageMessage":"For support requests relating to NSW RFS ACTIV please contact the RFS ICT Service Desk by emailing [servicedesk@rfs.nsw.gov.au|mailto:servicedesk@rfs.nsw.gov.au]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MmI0ZmJkOS05ZTBkLTQ0MDQtOTA0NS04NTJiZjYyYjg5ZTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTE3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTM0ODc2NDIsIm5iZiI6MTcxMzQ4NjQ0Mn0.EnQtNNWb-EUQa3jn3BKxo96Rsyge7EexJLXkevh6VTU","targetCollection":"upload-project-10117","endpointUrl":"https://api.media.atlassian.com","clientId":"62b4fbd9-9e0d-4404-9045-852bf62b89e4","tokenDurationInMins":20}},"sharedPortal":{"name":"BART Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://emergdev.atlassian.net/wiki","kbLinkDomainURLs":["https://emergdev.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}