Help Centre
Common Questions
Once you are a registered member, you will have access to all your current licensing information through the BART Members area. Simply click on the ‘Subscription’ link in the main menu, hit ‘Renew’ and follow the prompts.
Payment Methods
We accept the following payment methods:
Credit card – (MasterCard or Visa) via the secure PayPal portal
Bank transfer – Can take up to 7-14 business days for bank transfers to clear through our banking facilities. You can email your remittance advice to [email protected]
Mailed cheque – Can take up to 7-14 business days to be received and processed by our financial institution.
BART
Subscriptions
You can purchase subscriptions, renewals, and SMS Credits online through our secure Shopping Cart. You’ll need your BART login details handy – so if you haven’t registered as a BART Member yet, you can Register Here.
Enterprise
For Enterprise sales, and to purchase a ‘Dedicated Phone Number’, please email us at [email protected]
CAS
The Crew Allocation System can be purchased by contacting our sales team at [email protected] or by calling 03 9264 8888
AION
The AION System can be purchased by contacting our sales team at [email protected] or by calling 03 9264 8888
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Are your an Enterprise, Large Brand, or Agency?
Our products empower multiple teams, groups and regions within an organisation or agency, to work seamlessly together on all levels of emergency response.
Our tailored plans cover all enterprise-level services, including security, infrastructure, technical, and customer support.
Common Problems
General
I don’t have a smartphone, can I still use BART?
Why do I have a white screen with no messages?
How can I auto-print from the BART Dashboard?
Members given the ‘Create & Send’ message permissions still can’t send messages
Notifications
I’m having issues with notifications on the BART Team App
I’m using an Android device and my notifications are delayed
Community Stories
How other members are using BART in their groups.
What’s New in BART?
We’re updating the BART system all the time. Find out the latest developments and view the full release notes here:
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